FAQs

1. 1. How many devices I can take?
• - Customer can take 1 device worth of up to BD300 on Family plan 2.
2. 
   
3. 2. How to add or remove lines?
• - You can visit any of our shops or through Zain App
4. 
   
5. 3. How do I assign data/minutes to each line in my Family Plan?
• - You can assign data/minutes to each line using Family section in Zain App
6. 
   
7. 4. How do I restrict or allow data usage during specific time slots?
• - You can control data usage during specific time slots using Family section in Zain App
8. 
   
9. 5. How can I enable or disable International/Roaming/VAS services?
• - You can enable or disable these services using Family section in Zain App
10. 
    
11. 6. Can I monitor my child's data usage?
• - Yes, with our Family Plan you can easily monitor your child's data usage
12. 
    
13. 7. What happens if we exceed the plan data limit?
• - Usage is limited to the threshold of the package selected. If consumed, the service will        downgrade to narrowband speeds
14. 
    
15. 8. What happens if we exceed the plan voice limit?
• - Voice calls for other local operators will be blocked, however calls for Zain network and      emergency calls will continue to be available.
16. 
    
17. 9. Is there a contract period for the Family Plan?
• - No by default no commitment period part of the family plan, however other commitments are    applicable when having special numbers, Mifi/Routers on installments or other installments in    general.