The engagement will add tangible value to the overall customer experience
Manama – 15 January 2014
Under the four-year managed services and support agreement, Ericsson will bring highly skilled resources to manage the day-to-day operations of Zain Bahrain’s new network paving the way for the operator to enhance the customer experience with a tightly integrated network and processes.
“The telecom industry is evolving rapidly to meet the needs of consumers. To effectively service our growing client-base, Zain Bahrain is staying ahead of the curve by investing in a new network enabling the operator to offer differentiated services to its consumers,” it said.
ZAIN Bahrain is an innovative market leader in telecommunications and has pioneered several technologies and services in the region and globally. The operator entered the Kingdom's telecoms market in 2003 as the second mobile operator and has earned a reputation of implementing innovative business practices and providing customers cutting-edge technologies, putting Bahrain on the global telecommunications map with a string of firsts – the first country with nationwide 3G, then 3.5G and WiMAX coverage. Today, Zain Bahrain has developed into a successful fixed wireless service operator offering full-spectrum corporate telecoms solutions, voice and data services in the Kingdom.
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