Zain Bahrain launches the second 'Zain Knowledge Week'
Manama – October 2015:
Zain Bahrain, the most innovative Telecom operator in the Kingdom, recently organized the second edition of its "Knowledge Week", an innovative approach to deliver training to its employees. The Knowledge Week is composed of a series of parallel tutorials focusing a common field of interest. This year the focus was on 'Customer experience' that is one of the most important aspects of the Zain strategy.
The event, held at the operator's headquarters, allowed Zain employees to join the sessions during their daily work activities and provided them with an additional tool for growing their skills, sharing their knowledge, interacting with their colleagues and developing their career.
The overall event was kicked off with a keynote address 'Customer Experience: Facts, Myths and Legends' delivered by Brownell O'Connor, a Customer Experience Management consultant and Member of the Guru panel of Global-CEM, and the tutorials were delivered by Zain domain experts from Zain Group and Zain Bahrain.
"We are committed to nurturing our employees by providing a strong development and training initiative coupled with a strategic and HR best-practice focus. Such events are essential because they help in developing and strengthening the skills of our employees, which reflects on enhancing productivity of all departments and moving our business to the next level," said Dana Bukhammas the Zain Bahrain HR Director.
