Zain Bahrain, a telecommunications industry innovator in the Kingdom, has selected Tecnotree, a global provider of Business Support Systems (BSS) for Digital Service Providers, for the delivery of its Digital BSS transformation.
Zain aims to become a leading ICT and digital lifestyle provider in Bahrain and has a profound commitment to customers that drives Zain to reinvent, transform and to lead in the creation of a prosperous digital future. Tecnotree's partnership with Zain is intended to strengthen the company's focus on delivering an exceptional customer experience while improving time-to-market. Through an advanced digital architecture, the project will transform Zain's BSS infrastructure into an open ecosystem capable of supporting Zain's vision.
Commenting on the partnership, Ali Al-Yaham, Director, Technology at Zain Bahrain said, "Choosing Tecnotree as a strategic partner for transforming our legacy BSS infrastructure is a significant milestone in our vision of building a digital future. Innovation is in Zain's DNA and combined with Tecnotree's innovation, will form a key pillar of our digital transformation journey. Empowering our customers with enhanced digital experiences, and enabling us to become more agile, efficient and customer centric in this rapidly evolving telecom market."
This multi-year engagement between Zain Bahrain and Tecnotree covers the entire journey of deployment and the management of the Digital BSS 5.0 products, which includes commissioning, integration as well as support.
Tecnotree will deploy its 5G-ready Digital BSS Suite 5 which recently earned a Platinum Badge from TM Forum for Open API Conformance and was recognized in Gartner's Market-Guide for Revenue Management & Monetization. With industry-recognized products from the Tecnotree stack such as Customer Lifecycle Manager, Catalog Manager, Convergent Billing System, as well as Tecnotree Surge Digital Accelerator Platform, Zain will provide its customers with a superior omnichannel experience, enabling new business models to drive evolution into a new-age service provider.
"We are excited about our award-winning Digital BSS Suite being selected by Zain to support their digital transformation journey and are confident that this strategic partnership will deliver an enhanced first in market customer experience." shares Tecnotree CEO, Padma Ravichander, "We look forward to using our market-proven framework, products, and experiences to fuel Zain's goal of becoming a trendsetter in the digital revolution and providing a world-class customer experience."
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