*Usage is limited to the threshold of the package selected. If consumed, the service will stop. You may easily add extra GBs through our one-off Data Passes.
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Does Apple Watch Cellular Support Roaming?
Roaming is not supported as it’s restricted by Apple. However, your Apple Watch Cellular will work normally on Bluetooth mode.
Which username and password should I enter when activating my Apple Watch Cellular?
You should enter your Zain App/eShop username and password. Default username is Customer Sub Number (36XXXXX) and Password is customer CPR number.
Are there any additional charges for making calls and consuming data on Apple Watch Cellular?
Upon successful activation of Apple watch Cellular service, a dedicated 5GB will be allocated for your watch. All your calls/SMS usage will be consumed from your Mobile plan allowance.
How many cellular watches can be activated?
Customer can have 1 cellular watch activated per line.
Can I cancel the Cellular service anytime?
You can cancel the Cellular service at any time, there is no minimum term.
What should I do if I lose my Apple Watch Cellular?
If your Apple Watch is lost or stolen, suspend your pairing service immediately through the Watch app. Go to Cellular > Manage Account or visit your nearest Zain shop.
Is there a limit to the minutes I use, the number of SMS?
This will depend on the number of SMS and Minutes allowance within the Postpaid/Prepaid plan you are subscribed to originally.
Can I set up call waiting and call forwarding?
No, these supplementary services will not be available for now.
Can I use the Watch as a hotspot?
No, this option is not available on Watch OS from Apple.
What will happen if Prepaid users don’t renew their wearable plan?
Prepaid customers should ensure that the weekly or monthly add-on offer is active in order to enjoy the Apple watch service. If the original offer is inactive, then the Apple watch service will stop.
Once the customer adds balance to their prepaid line, activation of the prepaid offer will take first priority, then if the remaining balance is sufficient, the Apple watch service will be activated (BD2.2 per month).
If I unsubscribe my Apple watch service, will I be able to subscribe again?
Yes, you can reactivate the service at anytime.
Can I activate a dedicated number for my watch other than my mobile number?
Not at the moment, check back later for updates.
On what plan can I have the Apple watch cellular activated?
You can have the service activated on postpaid and prepaid Mobile plans only.