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What is Family Setup?

Family Setup allows you to use your iPhone to pair an Apple Watch for a family member who doesn’t have their own iPhone — like a school-aged child or an older parent.  The Apple Watch for your family member will have its own phone number and its own Apple ID.

With a wireless service plan it will allow your family member to use all of the great features of Family Setup including phone calls, text messages, Walkie-Talkie, location notifications, App Store, Siri, and more.


What do I need for Family Setup?

To add a family member to Family Setup, you will need an iPhone 6s or later and a cellular model of Apple Watch Series 4 and later.
You will also need iOS 15.4 and watchOS 8.5

How do I set up Family Setup?

Launch the Watch app on your iPhone and choose Setup for a Family Member when pairing the watch.
During the Family Setup process, you will be able to establish Family Sharing and add/or create a unique Apple ID for your family member.

How can I set up Apple Watch Cellular through Family Setup?
You can activate cellular when you first set up your Apple Watch, or when you set up a watch for a family member. During setup, look for the option to set up cellular, then follow the onscreen steps.

You can also set up cellular later from the Watch app:

1. On your iPhone, open the Watch app.
2. Tap the My Watch tab, then tap Cellular.
3. Tap Set Up Cellular & follow the instructions.
For more details, please visit

Apple Watch Packages

Postpaid Prepaid
Local Mins
4 GB
8 GB

- Prices Inclusive of VAT 10%
*Usage is limited to the threshold of the package selected. If consumed, the service will stop. You may easily add extra GBs through our one-off Passes.
**Offer is valid for a promotional period only


Which username and password should I enter when activating my Apple Watch Cellular?
You can enter the login details used for Zain App and Portal.

 Can I cancel the Cellular service at anytime?
Yes, by using the Cancel Subscription feature in the manage account page or by visiting any Zain branch.

What should I do if I lose my Apple Watch Cellular?
If your Apple Watch is lost or stolen, suspend your pairing service immediately through the Watch app. Go to Cellular > Manage Account or visit your nearest Zain branch.

Does Apple Watch Cellular support Roaming?
No, Roaming is currently not supported by Apple Watch.

Is there a limit to the minutes or data I use?
This will depend on the number of GBs & Minutes within the package you are subscribed to.

Can I change the mode between Family Set Up & One-Number?
Yes, but you will have to disconnect the service and unpair your Apple Watch before activating the One-Number.

Can I use the Watch as a hotspot?
No, this option is not available on watchOS from Apple.

Can I set up a Family Setup plan for my own Apple watch?
If you want to use the same Apple ID on your Apple Watch and iPhone, you do not require to use the Family Setup package. You can activate the One-Number plan which allows the customer to share his mobile plan with his Apple Watch.
The Family Setup plan is designed for a different Apple ID other than the user such as a child or a parent. 

What will happen if Prepaid users didn’t renew their wearable package?
The service will be disconnected and will auto renew once you recharge your balance.

Can I transfer the Family Setup to a new Apple Watch device?
Yes, this can be done using the Apple Watch application on the iPhone.

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