Zain Bahrain Enhances Customer Experience Across Its Retail Footprint
Zain Bahrain, the most innovative telecom provider in the Kingdom of Bahrain, has launched a series of exciting new services to enhance customer experience across its widespread retail footprint.
The company has deployed a state-of-the-art Customer Visit Management system allowing for quicker seamless service and higher levels of care when visiting any of Zain's twenty-two retail experience shops across Bahrain. For added convenience, Zain customers can now also book and schedule their visits in advance to any retail experience shop through visiting www.bh.zain.com, calling 24/7 helpline or at any shop premises. Customers under the exclusive Signature VIP program are also instantly provided priority access to service and care at any Zain's experience shop.
"Our top priority at Zain Bahrain is to provide the best experience, offer more ease and better convenience to the needs of our growing customer base. Driving innovation is our passion and we continuously challenge ourselves to introduce the service and technologies that is truly customer focused. This is the key to our success," said Zain's Director of Sales and Customer Care, Arslan Khan.
Zain Bahrain has completely re-branded its retail footprint, with a vibrant colourful theme, set in a friendly meet and greet environment, fitted with self-service machines, device displays and demos, and interactive product screens. It has also recently opened up new a new outlet in Seef Muharraq Mall as well as a new flagship experience shop in Bahrain's City Centre.
Smart Desk has also been introduced at Zain's experience shops, which provides for dedicated after-sales technical care to customers with Smart Phones, Laptops, Tablets, Broadband devices and other services.
Customers will also be delighted with self-service Live Chat recently introduced at eight main experience shops, whereby customers can chat on-line with dedicated service agents for their queries and customer care matters, and at their convenience.
