iPhone troubleshooting:
1- Click on the following link to chat with a Customer Care representative, and ask to enable 4G service. Live Chat
2- if 4G service is enabled and you still can't connect to it, please try the following:
Settings > Cellular > LTE should be enabled.
3- If you still can't connect to 4G, try the following:
Settings > General > Reset > Reset Network Settings.
Android troubleshooting:
1- Click on the following link to chat with a Customer Care representative, and ask to enable 4G service. Live Chat
2- If 4G service is enabled and you still can't connect to it, please try the following:
2- Settings > More Settings > More Network > Network Mode > Choose "Auto connect GSM/WCDMA/LTE".
If you still can't connect to 4G, try the following:
3- Settings > More Settings > More Networks > Access Point Names > Zain Internet > Set internet for the APN, Username and Password.
If the problem continues, please click on Live Chat to chat with a Customer Care representative.
